Privacy Policy for Avia Digital

Effective Date: June 17, 2026

Last Updated: June 17, 2026

This Privacy Policy describes how Owen Huang, an individual operating as a sole proprietorship under the registered trade name Avia Digital ("Avia Digital," "we," "us," or "our"), collects, uses, and discloses your information when you respond to our advertisements, visit our websites — including aviadigital.com, and related subdomains (collectively, the "Sites") — contact us, or use our products and services (the "Services"). It also tells you about your privacy rights and how the law protects you.

By using our Sites and Services, you agree to the collection and use of information in accordance with this Privacy Policy. This Policy includes disclosures relevant to comprehensive consumer privacy laws in various U.S. states.

If you have questions, contact us at aviadigitalco@gmail.com.

1. Quick Summary

• We collect contact information, business information, billing details, and online activity data.
• We use it to deliver our Services, manage your software infrastructure, market to prospective customers, and run our business operations.
• We share it with service providers (like our CRM and payment processors), advertising platforms, and as required by law.
• We do not sell personal information for money. We do share certain information with advertising partners for cross-context behavioral advertising (retargeting), which you can opt out of at any time.
• We record consulting, onboarding, strategy, and support video/audio calls.
• You have rights to access, delete, correct, and limit how we use your information. See Section 11 to exercise them.

2. Mobile Communication Policy

We value privacy and are committed to protecting personal data. When you provide your mobile number to Avia Digital, you consent to receive SMS messages related to our services, including notifications, setup updates, and account communications. Your mobile opt-in information will not be shared with third parties for marketing or promotional purposes.

• Opt-Out: Reply STOP to any text message to opt out at any time.
• Help: Reply HELP for support.
• Cost: Standard message and data rates apply per your mobile carrier's terms.
• Processing: Phone numbers may be processed by service providers (such as our white-labeled CRM environment, GoHighLevel, and telephony networks) solely to deliver the communications you have authorized.

3. Information We Collect

We collect the following categories of personal information:

• Identifiers: First and last name, email address, phone number, postal address, IP address, account username, and business name.
• Commercial Information: Products and Services purchased, subscription history, and billing logs.
• Financial Information: Payment card information (securely processed by Stripe) and billing addresses.
• Internet Activity: Pages visited on our Sites, links clicked, time spent on pages, referring URLs, device type, and browser data.
• Geolocation (Approximate): City and state derived from IP addresses (we do not collect precise real-time geolocation).
• Audio/Video Recordings: Recorded strategy sessions, onboarding walkthroughs, and support interactions (see Section 9).
• Professional Information: Job title, trade or industry sector, and business size.
• Sensitive Personal Information: Account login credentials used to access our platform dashboard.

We do not knowingly collect precise geolocation, racial or ethnic origin, religious beliefs, sexual orientation, immigration status, health information, or data from children under 16 years of age.

4. Where We Get Your Information

• Directly from you: When you fill out our onboarding forms, book a video strategy call, sign up for a plan, or email us.
• From your device: Through cookies, pixels, and tracking technologies active on our Sites.
• From advertising partners: Meta, Google, and other ad platforms that deliver our marketing campaigns.
• From service providers: Our underlying system infrastructure (GoHighLevel), payment processor (Stripe), and data analytics tools.

5. How We Use Your Information

We use personal information for these business and commercial purposes:

• Provide and operate the Services: Managing your sub-account setup, billing processing, customer support, and platform alerts.
• Conversational AI: Processing incoming inquiries and communications through our AI models to provide automated responses, qualify leads, and book appointments on your behalf.
• Sales and marketing: Responding to agency inquiries, following up on leads, sending promotional communications (where consented), and managing retargeting campaigns.
• Analytics and improvement: Understanding how our Sites are utilized, diagnosing technical errors, and sharpening our automation workflows.
• Quality assurance and training: Reviewing video or audio consultations to train our team and clarify client setup requests.
• Security and fraud prevention: Detecting, investigating, and shielding against fraudulent or unauthorized network activity.
• Legal compliance: Complying with applicable municipal laws, court orders, and regulatory transparency rules.

6. How We Share Your Information

We share personal information with the following categories of recipients:

• Service Providers: Technical vendors (including HighLevel, Inc., Stripe, website hosting providers, and email/SMS relays) that deliver infrastructure elements on our behalf under strict written guidelines.
• Advertising Partners: Digital platforms (like Google Ads and Meta) to deliver and measure marketing performance.
• Professional Advisors: Accountants, bookkeepers, legal advisors, or auditors for corporate compliance and operational health.
• Government Authorities: Law enforcement or regulatory agencies when required by a valid subpoena, court order, or statutory mandate.

7. Opt-Out of Tracking and Retargeting

We do not sell personal data to data brokers for monetary considerations. However, using analytics pixels to serve targeted ads on third-party sites can be classified as "sharing" or "selling" under certain state frameworks.

• You can opt out of this behavioral tracking at any time by emailing aviadigitalco@gmail.com with the subject line "Opt Out of Sharing."
• We automatically recognize and respect Global Privacy Control (GPC) signals transmitted by your web browser.

8. Cookies and Tracking Technologies

We use cookies and pixels on our Sites to:

• Keep you logged into your account portal and retain operational preferences.
• Measure web traffic and analytical trends (e.g., Google Analytics).
• Serve and track the performance of digital advertisements.

You can manage your cookie preferences through your individual web browser settings by blocking or erasing tracking cookies, though doing so may limit your access to certain software functions on our platform.

9. Call and Video Recording

We record video consultations, strategy sessions, onboarding calls, and technical support interactions between you and Avia Digital. These recordings are utilized for quality assurance, software training, clear recordkeeping, and dispute resolution.

We provide clear notice at the beginning of these interactions, and by choosing to proceed with the session, you consent to being recorded. If you do not wish to be recorded, please inform us at the start of the interaction, and we will pause or terminate the recording window. Recordings are stored securely and are only accessible to authorized personnel.

10. Data Retention

We retain personal data for as long as necessary to maintain active business relationships, deliver our software configurations, handle accounting audits, resolve billing disputes, and enforce our legal remedies.

• Customer Account Records: Retained while the account subscription remains active, and for a reasonable lookback window thereafter unless a deletion request is formally filed.
• Billing and Tax Records: Retained for at least seven (7) years to comply with statutory federal and state tax mandates.
• Call and Video Recordings: Retained for training, setup records, and quality assurance purposes until they are determined to be no longer operationally useful.

11. Your Privacy Rights

Depending on the state where your business operates or resides, you may possess the following legal privacy rights regarding your personal data:

• Right to Access/Know: The right to request a clean copy of the specific personal data we hold about you.
• Right to Delete: The right to request that we erase your personal information from our databases (subject to standard tax and legal retention exceptions).
• Right to Correct: The right to demand that we update or fix inaccurate personal information on file.
• Right to Non-Discrimination: We will never deny services, adjust pricing tiers, or provide an altered level of service because you choose to exercise your privacy rights.

To submit a formal request to exercise any of your rights, simply email us at aviadigitalco@gmail.com. We will acknowledge receipt of your request within ten (10) business days and aim to process valid verification requests within forty-five (45) days.

12. Data Security

The security of your data is fundamentally important to us. We use commercially reasonable administrative, technical, and physical safeguards to lock down your personal information, including data encryption in transit, internal access controls, and strict vendor evaluations.

Please be aware, however, that no method of online transmission or digital storage is 100% secure. While we deploy industry-standard measures to safeguard your personal profile, we cannot guarantee its absolute security.

13. Children's Privacy

Our Sites, software configurations, and digital agency services are explicitly built for and directed to business entities and adult professionals. We do not knowingly target or collect personal data from children under sixteen (16) years of age. If you believe a minor has supplied personal data to us, contact us immediately and we will delete the records.

14. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to align with changing platform parameters or regional privacy updates. The "Last Updated" date at the very top of this document will always reflect the most current state of the text. If we make material modifications to how we handle personal profiles, we will post a prominent notice on our primary Sites or send an alert directly to your account email address.

15. Contact Information

Avia Digital

Email: aviadigitalco@gmail.com